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Knowledge Management in Dubai’s Public Sector: Opportunities and Challenges

Published on: December 2010​
Genre: Category: Policy Brief/ Policy Note​

This policy brief aims to highlight the importance of knowledge management and the factors that influence its implementation within the context of public sector organizations. Using the case of public sector in Dubai, the study assesses the clarity of the KM concept in public sector entities, the ability of those entities to capture and store knowledge, and the reasons and expected benefits of implementing KM programs. A set of recommendations is addressed to both policy makers and the heads of KM departments, not only for Dubai but also for the UAE and the region. The study confirms that it is in the best interest of the UAE, and Dubai’s government entities in particular, to focus on not only knowledge development but also on knowledge management. This requires a review and enhancement of their strategies to capture, document and disseminate the knowledge of their workforces to achieve higher performance and ensure that the expertise and competency of their employees remain within the organization even after they leave.
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