In an era characterized by mounting socio-economic constraints and transformational technological changes, reinventing public services has become a pressing priority for governments worldwide. This report of carefully selected case studies from across the Arab region captures several trends of innovation in public service delivery. It complements wider regional surveys of government agencies and citizens, conducted by the Governance and Innovation Program at the Mohammed Bin Rashid School of Government.
The report addresses the need to document and shed light on public sector innovation in the Arab region, and the context-specific opportunities and challenges inherent to Arab government. The cases presented in this report provide promising examples of innovations on both the front and back-office sides of public service delivery, and span a wide variety of sectors – many of which requisite attention and are undergoing profound change.