Smart Government Services Transformation Process in the UAE

The paper aims to understand the relationship between the Smart government services transformation index for the UAE’s federal government on the one side and the factors of planning, infrastructure support and training provided by the Telecommunications Regulatory Authority (TRA) on the other. To understand these issues, the study conducted empirical investigation using questionnaire survey amongst the stakeholders of smart government across the country and interviews with key TRA officials to explore their experience in the transformation process. The study found that one of the real difficulties confronting mGovernment1 execution in the UAE is the integration between the Federal and Emirates local level since services journey passes through both levels. Another challenge is the absence of considerable laws managing utilization of portable advancements, especially the exchange of information and data. In the United Arab Emirates, the current legitimate structure is not sufficiently capable to clarify the new improvements in mGovernment change. Thus, TRA is working intently with different partners and via its initiatives to overcome these obstacles and to achieve the strategic goals set for the upcoming stage towards the end of 2018.