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Innovation Day #1- "Citizen Centricity Becoming A Service Top Priority- Bringing out the Service Champion in You"

26 January 2015

Innovation Day 1:

Citizen Centricity Becoming A Service Top Priority- Bringing out the Service Champion in You

There are more connected devices than people on earth!

The Citizen has changed. Now it is your turn. What is the role of government in this Hyper Networked Economy.

The transformation seems to have happened overnight. Yet like all market revolutions, it was driven not by a single event, but through the convergence of long-term trends that reached a dramatic tipping point.

Citizens want predictable and trustworthy services from government programs. They also want access to these services across multiple channels, from the time they apply until they receive benefits.

Governments need consistent and harmonized information and processes across service and grantor programs. Only then can they reduce inefficiency and increase resource flexibility. Both citizens and agencies need a clear understanding of eligibility and entitlement rules to ensure the proper and rightful delivery of services.

Join us to learn more about how best-run governments deliver responsive services and quality of life for citizens.

12 March 2015

08:00 - 11:00

Mohammed bin Rashid School of Government - Conventions Tower, Level 13, DWTC, Dubai -Get Directions

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Key Speakers

Danny van Heck

Danny van Heck

General Manager Public Services for EMEA, SAP

Danny Van Heck was appointed as General Manager Public Services for EMEA in July 2013. In this capacity, Danny Van Heck manages all EMEA business related to industry sectors such as Healthcare, Defense, Higher education & research, Postal and Public Sector and drives all SAP EMEA activities across all lines of business (Sales, services, industries, eco-systems, channels and partners …). Public Services were transformed into one of the SAP strategic Industries (next to Financial Services and Retail) in 2013. It is functioning along an integrated operating model. Danny Van Heck leads the execution of SAP’s strategy in Public Services; enabling organizations to become “best-run” and driving SAP’s innovation agenda in Public Institutions across all EMEA markets.

Steve Hurst

Steve Hurst

North America Lead – Digital Government, Accenture

Steve is responsible for Accenture’s digital government work with public service organizations in North America, including Accenture Federal Services (US Federal), the Canadian Federal client service group and the State, Provincial and Local client service group. In this role, Steve helps bring the best of Accenture’s digital capabilities to our public service clients, including digital citizen services, mobility services and advanced analytics.

Key Speakers


08:00 – 08:30
Arrival and registration

08:30 – 08:35
Welcome note

08:35 – 09:05
Innovation Day Talk: Big Data

09:05 – 09:20
Open floor discussion

09:20 – 09:30

09:30 – 11:00
Design Thinking Lab
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